> For the complete documentation index, see [llms.txt](https://unixx.shop/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://unixx.shop/docs/games/marvel-rivals/select-your-cheat/predator-systems-marvel-rivals-cheat/support.md).

# Support

## Common Issues

1\. "An error occured in the secure channel support" / "The request has timed out" / "The operation timed out"\
\
Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;\
\- Resync your time + region in Windows settings;\
\- Try out enabling/disabling vpn\
\
2\. "Hardware mismatch"\
\
Solution: HWID (Hardware ID) can be reset only once in 7 days here - <https://predator.systems/panel/hardware-reset>\
\- This error appears in case something has changed in your PC from previous inject\
\
3\. "Internal public server error"\
\
Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation\
\
4\. Infinite "Waiting for the game initialization" (Marvel Rivals)\
\
Solution: Follow these steps\
\- Should be launched through steam only, not other launchers\
\- Steam overlay must be turned on. Press Shift + Tab while compiling shaders\
\- Remove all launch options and add these: -d3d12 -dx12\
\
5\. "Antivirus Interference detected"\
\
Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Malware):\
\- Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;\
\- Scan your PC with some tools to make sure that your computer is not infected. (Example of the tool for scan: <https://free.drweb.ru/cureit/>)\
\
6\. Reason: \[\<code>] sym: \<some info>\
\
Solution: Create ticket in support section (<https://predator.systems/support>). Provide screenshot of this information there: Press WIN + R, type "winver"\
\
7\. Reason: modules::load\_module: failed to create section\
\
Solution: Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation\ <br>


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