> For the complete documentation index, see [llms.txt](https://unixx.shop/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://unixx.shop/docs/games/red-dead-redemption-2/select-your-mod-menu/exodus-rdr2-mod-menu/support.md).

# Support

## Common Issues

<details>

<summary>Bad Client HWID</summary>

You need to reset Device Lock, please refer to the [account page](https://exodusmenu.com/account).

</details>

<details>

<summary>Invalid field(s)</summary>

This error is caused by incorrect credentials, please check the [setup page](https://docs.exodusmenu.com/setup/installation#open-client-folder).

</details>

<details>

<summary>Failed to Fetch User Data</summary>

1. Restart RDR2.
2. Re-inject.

</details>

<details>

<summary>Bad Client Signature</summary>

This error happens when you're injecting someone else's Exodus DLL.
\
Download your Exodus DLL from your [Exodus library](https://exodusmenu.com/account/library).

</details>

<details>

<summary>Local Ownership Failed</summary>

This error is caused by signing in to an account which doesn't own a license, please check the setup page and edit your `Credentials.json` file.

</details>

<details>

<summary>Failed to find 08F1509C</summary>

Delete `dinput8.dll` from your RDR2 Game Directory.

</details>

<details>

<summary>Missing permissions</summary>

Your Exodus account has probably been banned. Please join their [Discord](https://discord.gg/YVWGTt87E8) server to appeal.

</details>

<details>

<summary>Request Error</summary>

Request Error happens when Exodus fails to connect to the Exodus server.
\
Although there is currently no 100% solution to this error, you can try using a VPN that has fixed it for some people. You can use Cloudflare's free [1.1.1.1](https://one.one.one.one/) with WARP.

</details>

<details>

<summary>Process Crashed Server Error</summary>

The Exodus server is down, all you can do is wait.

</details>

<details>

<summary>Missing Required Data</summary>

If you are using a VPN, switch to a different VPN server or switch to a different VPN entirely. You can use Cloudflare's free [1.1.1.1](https://one.one.one.one/) with WARP. If you don't use a VPN or the above method didn't work, try restarting RDR2/your system.

</details>

<details>

<summary>Malformed Response</summary>

This Error occurs when the hosting provider for Exodus has outages or problems. There's nothing we or you can do about it.

</details>

<details>

<summary>Failed to Select GPU</summary>

Simply change your (in-game) Graphics API (from `DirectX 12` to `Vulkan` or vice versa).

</details>


---

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