> For the complete documentation index, see [llms.txt](https://unixx.shop/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://unixx.shop/docs/games/red-dead-redemption-2/select-your-mod-menu/fortitude-rdr2-mod-menu/support.md).

# Support

## Common Issues

<details>

<summary>What is 'Authentication Failed: Invalid hardware ID' / what happens if I change my PC?</summary>

Your Fortitude account is bound to your computer hardware ID (HWID). Visit [Access Management](https://fortitudemod.com/dashboard/access-management) to manually reset your HWID. You may reset your HWID once per week.

</details>

<details>

<summary>Why is authentication stopping at stage 2/4?</summary>

Your PC time may be out of sync. Please synchronize your PC time via [date & time settings](ms-settings:dateandtime) ("Sync Now").

</details>

<details>

<summary>Why am I crashing?</summary>

If you are experiencing frequent crashes you may try to swap your in-game graphics settings between DirectX and Vulcan.

</details>

<details>

<summary>'0xCAB' error</summary>

Please be sure your NVIDIA graphics driver is up to date.

</details>


---

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